Refund Policy

This Refund Policy applies to digital WordPress plugins and related digital products sold through WP-Kama.

Payments are processed by Paddle.com, our online reseller and Merchant of Record.

1. 30-day money-back guarantee

We offer a 30-day money-back guarantee for first-time purchases.

You may request a refund within 30 days from the purchase date if the product does not work as expected, does not meet your needs, or you are not satisfied with it.

2. Digital product delivery

Our products are digital and are usually delivered immediately after purchase. No physical goods are shipped.

After purchase, you may receive access to downloads, license keys, updates, and support.

3. Refund request

To request a refund, use one of the refund options provided by Paddle in your purchase receipt, checkout email, or billing page.

You may also contact us at:

tnmakaev@gmail.com

Please include your order email, product name, transaction ID if available, and a short description of the issue.

4. Refund processing

Eligible refunds are usually processed back to the original payment method where possible.

Paddle may verify refund eligibility using transaction records and may process approved refunds according to Paddle’s own refund process and applicable law.

5. Subscriptions and renewals

If a product is sold as a subscription, you may cancel the subscription to stop future renewals.

Refunds for renewal payments may be requested within 30 days from the renewal date.

Cancellation stops future billing but does not automatically create a refund for previous payments unless the refund request is eligible under this Policy or applicable law.

6. When refunds may be refused

We may refuse a refund request if:

• The request is made more than 30 days after the purchase or renewal date.
• The same customer repeatedly purchases and refunds products.
• There is evidence of fraud, abuse, chargeback misuse, or license misuse.
• The request relates to custom work, services, or products clearly marked as non-refundable.
• The product was purchased from another seller or marketplace.

This does not limit any rights you may have under applicable consumer law.

7. Technical issues

If you have a technical problem, please contact support first. We will try to help you resolve the issue.

If we cannot resolve a product-related issue within a reasonable time, you may request a refund under this Policy.

8. Chargebacks

Please contact us or Paddle before opening a chargeback. In many cases, billing or technical issues can be resolved faster through support or a refund request.

9. Contact

For refund questions, contact us at:

tnmakaev@gmail.com

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